Essential Information

We maintain a fleet of premium vehicles including Mercedes-Benz S-Class, E-Class, V-Class, and Sprinter models. All vehicles feature air conditioning, leather seats, Wi-Fi, bottled water, and professional chauffeurs. Our vehicles are regularly maintained and thoroughly cleaned between each service.

We provide transfer services throughout Paris and the Île-de-France region, including all major airports (CDG, Orly, Beauvais), train stations, Disneyland Paris, Versailles, and other popular destinations. We also offer long-distance transfers to other cities in France and neighboring countries.

Your payment security is our priority. We use industry-standard SSL encryption and work with trusted payment processors including PayBox, Atos Worldline, PayPal, and major credit cards (Visa, Mastercard, CB). Your payment information is never stored on our servers and all transactions are fully secured.

Advance booking ensures vehicle availability and allows us to assign the best chauffeur for your journey. It also gives us time to prepare for any special requirements you might have. While we accept last-minute bookings when possible, advance reservations guarantee the service quality and punctuality we're known for.

First, please check your spam or junk folder. If you still can't find the confirmation, contact us immediately at +33 (0)1 43 327 081 or email contact@groupebluevanparis.com with your booking details. We're available 24/7 to assist you and can resend your confirmation right away.

Yes, we have specially adapted vehicles in our fleet that are wheelchair accessible. These vehicles feature ramps or lifts and can accommodate wheelchairs of various sizes. Please inform us of your accessibility requirements when booking so we can arrange the appropriate vehicle and ensure a comfortable journey.

Absolutely. Our professional chauffeurs are trained to assist passengers with special needs. We can help with boarding and alighting, luggage handling, and ensuring a comfortable journey. Please let us know your specific requirements in advance so we can provide the best possible service.

You can cancel or modify your booking free of charge up to 24 hours before your scheduled pickup time. Cancellations made less than 24 hours before pickup may incur a cancellation fee. For full details, please refer to our cancellation policy on our website or contact our customer service team.

Yes, you can modify your booking by contacting us as soon as possible. Changes such as pickup time, location, or vehicle type can usually be accommodated subject to availability. Please note that modifications made within 24 hours of your scheduled pickup may be subject to additional charges.

We offer multiple payment options. You can pay online during booking using credit card, PayPal, or other secure payment methods. Alternatively, you can pay the driver directly at the end of your journey by cash or credit card. Online payment guarantees your reservation and often comes with special rates.

All standard costs including fuel, tolls, and taxes are included in our quoted price. Additional charges may apply for extra stops, waiting time beyond the included grace period, late-night services (midnight to 6 AM), or special requests. These will be clearly communicated during booking.

Yes, we offer hourly rental services for business meetings, sightseeing tours, or multiple stops throughout the day. Our hourly packages include a professional chauffeur and vehicle for the duration of your rental. Contact us for customized hourly rates and packages tailored to your needs.

Yes, we provide corporate account services with preferential rates for regular business travelers. We also offer discounts for frequent users and special packages for events or group bookings. Contact our corporate services team to discuss customized solutions for your business transportation needs.

Don't worry! We monitor all flight arrivals in real-time. If your flight is delayed, your driver will automatically adjust the pickup time at no extra charge. We include complimentary waiting time (60 minutes for international flights, 30 minutes for domestic flights) from your actual arrival time.

We provide transfer services to and from all Paris airports: Charles de Gaulle (CDG), Orly (ORY), and Beauvais (BVA). We also serve all major train stations including Gare du Nord, Gare de Lyon, Gare Montparnasse, Gare de l'Est, Gare Saint-Lazare, and Gare d'Austerlitz.

Yes! For airport pickups, we include 60 minutes of complimentary waiting time for international flights and 30 minutes for domestic flights, calculated from your actual landing time. For train station pickups, we include 15 minutes of free waiting time. Additional waiting time beyond this is charged at our standard hourly rate.

Yes, our phone lines and WhatsApp are available 24 hours a day, 7 days a week for bookings and emergency assistance. Our email support operates from 6 AM to 11 PM daily. Our transportation services are also available around the clock to meet all your travel needs at any time.

Yes, our head office is located in Paris. However, we primarily operate through our online booking system and phone service for your convenience. If you need to visit our office, please contact us in advance to schedule an appointment. Our team is always ready to assist you remotely or in person.

Our multilingual team can assist you in English, French, Espanol, Italian, and Deutsch. Please let us know your preferred language when contacting us, and we'll connect you with an appropriate team member. Our website also supports multiple languages for your convenience.